Shipping policy

Thank you for your purchase from Kayla Rae Galt. As a professional e-commerce retailer based in Australia, we follow standardized order processing and strict logistics management protocols. We strive to ensure all customer orders are carefully inspected, securely packaged and delivered efficiently, ensuring every parcel arrives safely and in intact condition within the estimated delivery cycle.

1. Order Processing Time

All confirmed and fully paid orders will undergo internal verification, quality inspection and professional packaging within 1 to 5 business days. Australian local weekends and national public holidays are excluded from working days and will not be counted towards order processing schedules.
Order processing timelines may be moderately prolonged during peak shopping seasons and promotional periods due to increased order throughput. We will issue official email notifications promptly to inform customers of any substantial shipping delays and updated order statuses.

2. Shipping Rates and Delivery Estimates

Shipping fees for all individual orders are calculated based on parcel weight, overall dimensions and regional logistics standards. The final shipping cost will be automatically calculated and clearly displayed on the checkout page before payment confirmation, with zero hidden fees or additional charges.
Our standard shipping service features an estimated delivery timeframe of 15 business days for all regular orders. All delivery durations serve as reference estimates only. Actual delivery progress may fluctuate due to logistics carrier scheduling adjustments, customs clearance audits, adverse weather conditions, regional logistical limitations and other unforeseen external factors.

3. Shipment Confirmation and Order Tracking

Once your order is packed and dispatched from our warehouse and collected by our partnered logistics provider, you will receive an official shipment confirmation email containing your unique tracking number and authorized tracking inquiry portal.
Logistics tracking data will not activate immediately after dispatch. Typically, fully trackable shipment details will be synchronized to the system and accessible for customer viewing within 24 to 48 hours after the carrier completes parcel scanning and registration.

4. Incorrect Address Disclaimer

Customers are solely responsible for submitting accurate, comprehensive and valid recipient details, including a complete delivery address, correct Australian postcode and active contact number during checkout. Please verify all information thoroughly to prevent delivery discrepancies and logistics exceptions.
Kayla Rae Galt assumes no liability for misdelivery, failed delivery or returned parcels resulting from inaccurate, incomplete or invalid customer-provided address information. Any additional reshipping expenses incurred by address-related delivery errors will be the exclusive responsibility of the customer.

5. Lost or Damaged Packages

Lost Packages: If your parcel is verified missing during transit and fails to arrive by the projected delivery date, please reach out to our customer support team within 2 calendar days of the expected delivery timeframe. We will coordinate with logistics carriers to conduct a thorough investigation and deliver a practical resolution in a timely manner.
Damaged Items: If your order arrives with compromised packaging or damaged contents caused by transit impact, compression or improper logistics handling, please submit a support request within 24 hours of delivery. Clear photographic evidence of both the outer packaging and damaged goods is required for official verification. Our team will assess the issue thoroughly and resolve all after-sales matters efficiently.

6. Product Care and Usage Notice

Every product available in our store comes with official user guidelines and routine maintenance specifications. Customers are required to operate, use and store all items in accordance with the provided standard instructions to maintain stable product performance and extend overall service life.
Kayla Rae Galt will not be held accountable for product damage, functional malfunctions or performance loss caused by unauthorized disassembly, improper operation, artificial damage, non-compliant storage or any form of misuse that deviates from official product guidelines.

7. International Shipping and Customs Notice

Cross-border international shipments may be subject to import duties, customs clearance fees, value-added taxes and other statutory charges enforced by the customs authorities of the destination country or region.
All customs-related fees and inspection expenses are borne solely by the customer and are not included in the listed product prices or standard shipping fees. We will provide complete customs declaration documentation to facilitate smooth clearance, yet we are not responsible for parcel detention, delivery delays or returns caused by customs policy adjustments, inspection regulations or unpaid customer tariffs.

8. Contact Information

For any inquiries, concerns or feedback regarding our shipping policy, order logistics status and delivery-related matters, please contact our official customer service team via the below valid channels:
Trade Name: Kayla Rae Galt
Phone Number: +61 7 3000 2057
Email: service@mellowpick.shop
Physical Address: Quayside Vista, Drummond Cove, WA 6532, Australia